Major Global Cloud Provider uses Calnex SNE to prove solution viability and open up market potential
A major global cloud provider used Calnex SNE to prove to a potential customer the viability of their solution, breaking down barriers to adoption and enabling a 12% uplift in new business.
The concerns the provider was continually being met with from potential customers included:
Will there be sufficient bandwidth to deliver complex and intensive data over the network?
Will it integrate with existing applications smoothly?
Is there assurance on data migration?
Without the ability to replicate their potential customer’s exact environments and prove service quality they were finding that customers were unwilling to commit to using their cloud service due to the perceived level of risk to their business operations.
Using the Calnex SNE the cloud provider was able to mimic the customer real world network environment, prove performance of their cloud solution and set appropriate SLA’s which removed any concerns. The ability to prove the viability of their solution for each individual customer, and their unique environment, as part of their sales process enabled them to increase their customer satisfaction scores (key metrics measured by the business at board level) as well as get an immediate 12% uplift in new business.
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